When it comes to shipping freight, shippers value quality service just as much as price. What’s the point in getting affordable or discounted shipping rates if the experience didn’t match your expectations? Third-party logistics companies, or 3PLs, offer the complete shipping experience for supply chains and small businesses everywhere by streamlining the process. But how do you know you’re choosing the right 3PL for your shipping needs? Learn what to look for when choosing who your supply chain partner should be.
What Should I Look for in a 3PL Relationship
A freight broker should operate much like an additional arm that helps your company achieve its goals. For larger companies, consider it the tag-team partner for your shipping department. If you’re a small to midsize company, a good 3PL will be your personal shipping department, saving you time and money so you can focus on growing your business.
There are other benefits of partnering with a 3PL that extend far past just getting discounted, affordable rates for your shipments. 3PLs have resources most shippers would have trouble finding on their own in a reasonable amount of time. 3PLs have access to a transportation management system (TMS) that serves as a central hub for everything freight, from finding carriers and lanes to managing tracking information and a place for important paperwork. Additionally, good 3PLs have long-standing relationships with top carriers who pass along discounted rates, making it cheaper to partner with a 3PL.
3PLs also assist in guiding you towards choosing the best freight insurance options for your shipments and depending on the carrier, 3PLs can help you manage the claims process (should it arise) as well.
The Human Touch
No one wants to fight with an automated machine only to have a disinterested representative assigned to their case. Working together shouldn’t feel like an obligation, but rather a partnership, especially on the part of the broker. Brokerages are here to support you, so while automating customer service can speed up utility, it’s never as accurate, convenient, or personable as humanizing the experience.
Have a personal shipping agent guiding you through every step of the process and being the additional set of eyes and ears for finding and managing your shipping solutions is an asset to any shipper’s supply chain.
Your shipping agent can help tailor your shipping needs based on your business. You get the personalized touch your business deserves at a reasonable price.
Make FreightCenter Your 3PL Today
At FreightCenter, not only are you appointed an experienced and knowledgeable freight agent that will help with your shipment from beginning to end. It’s our job to be the best intermediary between your freight and our carriers, assuring that every step of the shipping process goes as smoothly as possible, from finding the right carrier, providing the best rates to tracking your freight.