Customer loyalty is the result of a company consistently meeting and exceeding customer expectations – in every aspect of your business, including shipping. Without new, returning and happy customers continuing to buy from you, your business can’t thrive, and possibly may not survive. So, customer retention and loyalty should be one of the top priorities for every small business. One often overlooked aspect of customer loyalty is the shipping process.[...]
As a small business shipper, you know the importance of packaging your cargo properly. You go out of your way to make sure your products are packed, palleted, crated or boxed to get from point A to point B without a hitch. With many business owners and customers trying to lessen their carbon footprints, using sustainable packaging is becoming more common, and in some cases, it is becoming more efficient. Getting started with sustainable packaging migh[...]
The New Year has finally arrived, and we certainly learned a lot from the challenges of last year. Don’t let the supply chain and business shipping issues you had in 2020 weigh you down in 2021. We’re counting down the top 8 shipping faux pas to avoid in 2021, so you can get started off on the right foot when it comes to your shipping strategy!
My New Year’s resolution is shipping delays, said nobody ever. Shipping delays are arguably one of the most frustrating issues shippers can run into during the shipping process. From shipping during peak season to increased shipping due to COVID-19 to weather-related problems, if you have a time sensitive shipment, you need to know about shipping delays, their common causes and how to avoid them. Let’s dive in!
Even if you’ve been working hard to stay ahead of the small business holiday shipping game, you still might want some eleventh-hour shipping tips to push your shipping into overdrive. We’ve pulled together a few last-minute small business holiday shipping tips so you can keep focused and be successful during the busiest shipping time of the year.
The winter months can mean tricky driving conditions, unpredictable weather and issues with transportation and logistics. As a shipper and business owner, you want to be sure your cargo is being shipped safely and securely, especially if your products are sensitive to freezing or very cold temperatures. One important service you may need is freeze protection. We answer the question “what is freeze protection?” and dive into some best practices you can[...]
Shipping furniture can seem tricky because furniture can be different shapes, sizes and weights. Some furniture could be a family antique that requires specialized shipping services. In addition, shipping large or heavy items can be costly. Whether you own a furniture business, an antique store, or you’re an individual who needs to ship a piece of furniture, make sure you get the most affordable way to ship furniture.
The holidays are filled with joy, peace on Earth, awkward family events, lots of eggnog, people shopping for the perfect gifts and retailers shipping their products across the country. Businesses everywhere want to deliver a better customer experience and meet their consumers’ high shipping expectations this time of year. Since this will be the busiest peak season in history, it’s important to be ready. Check out these 4 quick tips for effective holid[...]
In spite of the supply chain and economic impacts the pandemic has had on everyone this year, this holiday season is anticipated to be another busy one – but with a difference. If you’ve already begun making the necessary preparations for the shipping season ahead, well done. Keep it up. If you haven’t, the time to act is now. We’ve put together a Black Friday and Cyber Monday Logistics refresher to make sure you cover all your bases and get your ship[...]
We’ve all read about analysts predicting that this year will be one of the busiest holiday seasons for online retailers, so we’re nicknaming it “mega shopping year” which means “mega shipping demands,” too. With the increase in consumer demand and online shopping, it’s crucial that your business and shipping strategies are completed so that your customers receive their products in a timely, cost effective manner. Whether you have a brick-and-mortar lo[...]