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Expected B2C eCommerce Trends Post-Pandemic

There’s no question that the pandemic turned many supply chains and businesses on their heads. But what are the trends in B2C eCommerce moving forward and other current market conditions that will impact these trends? While things are always changing and the future is always uncertain, we’ve put together a few expected B2C eCommerce trends post-pandemic that will help guide you and your business towards shipping success.

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How to Optimize Your Supply Chain

In this tight freight market, it can seem daunting to be efficient, streamline the process and find the best freight rates and proper solutions for your freight strategy. But there are steps you can take to optimize your supply chain to get the most out of your shipping budget. Below we talk about how to optimize your supply chain, so your business operates like a well-oiled machine.

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How to Make the Most Out of eCommerce Shipping

Being a retailer, you know how much the economy and consumer shopping habits can change. Throw in a year like 2020, and you could feel more pressure on your business than usual. From higher online sales demand to increased eCommerce shipping, being able to adapt quickly is more important than ever. As consumers look to eCommerce and online retailers for their products, it’s important for you to know how to make the most out of eCommerce shipping.

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How to Manage Customer Shipping Expectations

April 22, 2021 | By Phoebe Brown | Under ,

Like all small to medium-sized business owners, you put your customers and their satisfaction as your top priority. You know the importance of quality customer service in both positive and negative experiences. Unfortunately, sometimes things happen that are outside of your control that can frustrate you and your customers. When it comes to shipping, there are a lot of uncontrollable variables. However, understanding some of the common reasons for une[...]

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5 Tips on How to Improve Your Customer Satisfaction Now

April 8, 2021 | By Phoebe Brown | Under ,

Customer satisfaction is a top priority for all business owners. Your customers are your biggest brand promoters and help set your business apart from the competition. Conversely, unhappy customers can negatively impact your business’ brand by influencing your customers to possibly shop elsewhere. With consumer shopping behaviors changing rapidly, it’s more important than ever to meet and exceed their expectations. Check out these 5 actionable, practi[...]

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Is Your Shipping Strategy Costing You Customers?

March 16, 2021 | By Phoebe Brown | Under ,

Nowadays, it’s difficult to tell if your shipping strategy is working for you or against you. With consumer behaviors changing rapidly, it’s more important than ever to continually revise your shipping strategy. Business owners need an optimized shipping strategy for keeping their supply chain moving smoothly and for meeting customers’ expectations. Is your shipping strategy costing you customers? We look into the role shipping has on your customers’ [...]

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Prepare for Holiday Season Returns Now: Reverse Logistics Tips

December 17, 2020 | By Phoebe Brown | Under ,

With holiday shopping also comes seasonal returns, mostly occurring weeks after the holidays are over. While your business is working to get products shipped, it’s important to remember to plan for future returns. Let’s dive into how you can prepare for holiday season returns now with some simple yet effective reverse logistics tips.

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Small Business Shipping During the Holidays with a 3PL

The holidays are a hectic time for everyone, especially for small business shippers and supply chain managers. Not only do you need the right shipping solutions, but you need them at the best rates and on a deadline. Shipping freight without expert guidance makes accomplishing all of this pretty challenging. So how can you meet all these needs and ship easier? Third-party logistics companies, or 3PLs, make it easy for small businesses everywhere to ge[...]

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Using Reverse Logistics to Increase Customer Satisfaction

We’re coming into that crazy shipping time of the year and that means small business operators and supply chain managers everywhere may be pulling their hair out. Having an effective and efficient shipping strategy will keep you from going bald! However, really effective shipping strategies are not as simple as just sending your products from point A to point B. The most effective shipping strategies also include reverse logistics and return policies [...]

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2020 Holiday Shipping Deadlines and Cutoffs

Shipping, shipping, shipping—it’s on all business owners’ minds as we approach the busy holiday season. As consumers shift to buying more and more online, it’s important that you are prepared this year. If you want to be sure your packages arrive by the holidays, you need to keep these 2020 holiday shipping deadlines and cutoffs in mind.

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