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5 Tips on How to Improve Your Customer Satisfaction Now

April 8, 2021 | By Phoebe Brown | Under ,

Customer satisfaction is a top priority for all business owners. Your customers are your biggest brand promoters and help set your business apart from the competition. Conversely, unhappy customers can negatively impact your business’ brand by influencing your customers to possibly shop elsewhere. With consumer shopping behaviors changing rapidly, it’s more important than ever to meet and exceed their expectations. Check out these 5 actionable, practi[...]

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Is Your Shipping Strategy Costing You Customers?

March 16, 2021 | By Phoebe Brown | Under ,

Nowadays, it’s difficult to tell if your shipping strategy is working for you or against you. With consumer behaviors changing rapidly, it’s more important than ever to continually revise your shipping strategy. Business owners need an optimized shipping strategy for keeping their supply chain moving smoothly and for meeting customers’ expectations. Is your shipping strategy costing you customers? We look into the role shipping has on your customers’ [...]

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Prepare for Holiday Season Returns Now: Reverse Logistics Tips

December 17, 2020 | By Phoebe Brown | Under ,

With holiday shopping also comes seasonal returns, mostly occurring weeks after the holidays are over. While your business is working to get products shipped, it’s important to remember to plan for future returns. Let’s dive into how you can prepare for holiday season returns now with some simple yet effective reverse logistics tips.

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Small Business Shipping During the Holidays with a 3PL

The holidays are a hectic time for everyone, especially for small business shippers and supply chain managers. Not only do you need the right shipping solutions, but you need them at the best rates and on a deadline. Shipping freight without expert guidance makes accomplishing all of this pretty challenging. So how can you meet all these needs and ship easier? Third-party logistics companies, or 3PLs, make it easy for small businesses everywhere to ge[...]

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Using Reverse Logistics to Increase Customer Satisfaction

We’re coming into that crazy shipping time of the year and that means small business operators and supply chain managers everywhere may be pulling their hair out. Having an effective and efficient shipping strategy will keep you from going bald! However, really effective shipping strategies are not as simple as just sending your products from point A to point B. The most effective shipping strategies also include reverse logistics and return policies [...]

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2020 Holiday Shipping Deadlines and Cutoffs

Shipping, shipping, shipping—it’s on all business owners’ minds as we approach the busy holiday season. As consumers shift to buying more and more online, it’s important that you are prepared this year. If you want to be sure your packages arrive by the holidays, you need to keep these 2020 holiday shipping deadlines and cutoffs in mind.

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Holiday Business Shipping Success

We’ve all read about analysts predicting that this year will be one of the busiest holiday seasons for online retailers, so we’re nicknaming it “mega shopping year” which means “mega shipping demands,” too. With the increase in consumer demand and online shopping, it’s crucial that your business and shipping strategies are completed so that your customers receive their products in a timely, cost effective manner. Whether you have a brick-and-mortar lo[...]

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Prepare for Black Friday and Cyber Monday Shipping Now

For small business owners, retailers and eCommerce everywhere, the holiday shopping and shipping season has already arrived. While consumers start to buy more holiday gifts early in the season, retailers need to be ready now for a smooth season. As we all know, two of the busiest days are Black Friday and Cyber Monday, and typically, retailers offer increased discounts to consumers on these days. And with the pandemic causing added financial stress, c[...]

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Holiday Sales Predictions You Need to Know

September 29, 2020 | By Phoebe Brown | Under ,

As expected, the pandemic has caused business owners and consumers to adapt, and as the 2020 holiday season approaches, business owners and managers need to be prepared for the shift in the retail landscape. Now more than ever, consumers are turning to eCommerce to find and purchase their goods. Knowing what you can expect for your business this holiday season will help you identify and mitigate potential issues as well as keep your products moving an[...]

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How to Prepare Your Holiday Order Fulfillment Now

Summer is slowly coming to a close, and the holiday season will be here before we know it. This year has been different for many reasons, but the preparation phase when it comes to your holiday shipping plan shouldn’t be different. With the crazy growth in eCommerce and all the changes that that involves, it has only emphasized the need and importance of supply chain preparing, planning and strategizing. And now is the perfect time to start. Here’s ho[...]

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