In a world where supply chains run everything, knowing how to manage risk in the small business supply chain is crucial. There are many moving parts to any business, and there are several risk factors you might be facing every day. The same applies to managing your supply chain and knowing how to manage risk in the small business supply chain will set you up for success in the long run. We’re diving into the world of supply chain risk management and h[...]
In this tight freight market, it can seem daunting to be efficient, streamline the process and find the best freight rates and proper solutions for your freight strategy. But there are steps you can take to optimize your supply chain to get the most out of your shipping budget. Below we talk about how to optimize your supply chain, so your business operates like a well-oiled machine.
Small business operators everywhere are always looking for ways to save money, stay within budget and improve customer satisfaction. One way to save dollars on shipping is by incorporating freight consolidation into your shipping strategy. Freight consolidation provides you and your business with more flexibility, which makes freight shipping easier. But what exactly is freight consolidation and the advantages of freight consolidation for small busine[...]
Being a retailer, you know how much the economy and consumer shopping habits can change. Throw in a year like 2020, and you could feel more pressure on your business than usual. From higher online sales demand to increased eCommerce shipping, being able to adapt quickly is more important than ever. As consumers look to eCommerce and online retailers for their products, it’s important for you to know how to make the most out of eCommerce shipping.
Like all small to medium-sized business owners, you put your customers and their satisfaction as your top priority. You know the importance of quality customer service in both positive and negative experiences. Unfortunately, sometimes things happen that are outside of your control that can frustrate you and your customers. When it comes to shipping, there are a lot of uncontrollable variables. However, understanding some of the common reasons for une[...]
Customer satisfaction is a top priority for all business owners. Your customers are your biggest brand promoters and help set your business apart from the competition. Conversely, unhappy customers can negatively impact your business’ brand by influencing your customers to possibly shop elsewhere. With consumer shopping behaviors changing rapidly, it’s more important than ever to meet and exceed their expectations. Check out these 5 actionable, practi[...]
As a retailer or small business owner, you know that each business has its own “seasons”. While most businesses are busiest during the peak holiday season, there are other times of the year that your business could be busier, too. On that same point, your business also probably experiences slower times. No matter what your business is or when you’re busiest or quietest, these seasonal small business success tips will help keep your business thriving y[...]
Nowadays, it’s difficult to tell if your shipping strategy is working for you or against you. With consumer behaviors changing rapidly, it’s more important than ever to continually revise your shipping strategy. Business owners need an optimized shipping strategy for keeping their supply chain moving smoothly and for meeting customers’ expectations. Is your shipping strategy costing you customers? We look into the role shipping has on your customers’ [...]
Customer service is a top priority for every business owner and manager. And when it comes to shipping, you want a shipping partner who takes customer service as seriously as you do. Bottom line, working with a third-party logistics provider (3PL) can help you improve customer service, which leads to greater customer satisfaction and loyal customers. Below are a few advantages and benefits on how partnering with a 3PL can help deliver better customer [...]
Customer loyalty is the result of a company consistently meeting and exceeding customer expectations – in every aspect of your business, including shipping. Without new, returning and happy customers continuing to buy from you, your business can’t thrive, and possibly may not survive. So, customer retention and loyalty should be one of the top priorities for every small business. One often overlooked aspect of customer loyalty is the shipping process.[...]