Customer satisfaction is a top priority for all business owners. Your customers are your biggest brand promoters and help set your business apart from the competition. Conversely, unhappy customers can negatively impact your business’ brand by influencing your customers to possibly shop elsewhere. With consumer shopping behaviors changing rapidly, it’s more important than ever to meet and exceed their expectations. Check out these 5 actionable, practi[...]
As a retailer or small business owner, you know that each business has its own “seasons”. While most businesses are busiest during the peak holiday season, there are other times of the year that your business could be busier, too. On that same point, your business also probably experiences slower times. No matter what your business is or when you’re busiest or quietest, these seasonal small business success tips will help keep your business thriving y[...]
Nowadays, it’s difficult to tell if your shipping strategy is working for you or against you. With consumer behaviors changing rapidly, it’s more important than ever to continually revise your shipping strategy. Business owners need an optimized shipping strategy for keeping their supply chain moving smoothly and for meeting customers’ expectations. Is your shipping strategy costing you customers? We look into the role shipping has on your customers’ [...]
Customer service is a top priority for every business owner and manager. And when it comes to shipping, you want a shipping partner who takes customer service as seriously as you do. Bottom line, working with a third-party logistics provider (3PL) can help you improve customer service, which leads to greater customer satisfaction and loyal customers. Below are a few advantages and benefits on how partnering with a 3PL can help deliver better customer [...]
Customer loyalty is the result of a company consistently meeting and exceeding customer expectations – in every aspect of your business, including shipping. Without new, returning and happy customers continuing to buy from you, your business can’t thrive, and possibly may not survive. So, customer retention and loyalty should be one of the top priorities for every small business. One often overlooked aspect of customer loyalty is the shipping process.[...]
2020 has been a year none of us will ever forget. With all the surprises, curveballs, and challenges we’ve all faced, supply chains of all sizes were tested more than they ever were in recent years. But, even with the unpredictability variable always at play, there are ways you can prepare for a better shipping year ahead.
With holiday shopping also comes seasonal returns, mostly occurring weeks after the holidays are over. While your business is working to get products shipped, it’s important to remember to plan for future returns. Let’s dive into how you can prepare for holiday season returns now with some simple yet effective reverse logistics tips.
Even if you’ve been working hard to stay ahead of the small business holiday shipping game, you still might want some eleventh-hour shipping tips to push your shipping into overdrive. We’ve pulled together a few last-minute small business holiday shipping tips so you can keep focused and be successful during the busiest shipping time of the year.
The holidays are a hectic time for everyone, especially for small business shippers and supply chain managers. Not only do you need the right shipping solutions, but you need them at the best rates and on a deadline. Shipping freight without expert guidance makes accomplishing all of this pretty challenging. So how can you meet all these needs and ship easier? Third-party logistics companies, or 3PLs, make it easy for small businesses everywhere to ge[...]
With all the excitement around Black Friday and Cyber Monday, it’s easy to forget another important shipping holiday: Small Business Saturday. From brick and mortar retail locations, to Etsy and eCommerce stores, this day celebrates small businesses and encourages consumers to shop small. This year, Small Business Saturday is on November 28th, and it’s important for small business owners and operators to prepare early for increased sales and shipping [...]