Customer satisfaction is a top priority for all business owners. Your customers are your biggest brand promoters and help set your business apart from the competition. Conversely, unhappy customers can negatively impact your business’ brand by influencing your customers to possibly shop elsewhere. With consumer shopping behaviors changing rapidly, it’s more important than ever to meet and exceed their expectations. Check out these 5 actionable, practi[...]
The sound of success! Introducing SMS text tracking from FreightCenter! Our goal has always been to simplify your shipping experience and with this new SMS text tracking feature, we’ve done just that. As one of the first in the freight shipping and logistics industry to utilize this technology, our SMS text tracking will give you greater visibility into the status of your shipment. In turn, this will help you deliver an even better customer experience[...]
With all the moving parts in freight shipping, you’d think weight wouldn’t be much of a big thing to have to look into. But it actually is! Freight weight is calculated differently than parcel, but how exactly is freight weight determined? Well, it depends on the carrier. Some carriers use dimensional weight (DIM) for your billing, and others use actual weight. With the different ways carriers use to determine freight weight, you are probably wonderin[...]
Small to medium-sized business owners like you know how the seasons affect your business and product demand. While your peak business season may differ from another retailer’s, the fact of the matter is that each season will have an impact on your business to some degree. What we mean is this—carriers stay busy because businesses have cargo to ship, which in turn, tightens capacity for your shipments even during your business’ offseason. Summer is a b[...]
Business is booming! Fireworks shipping season is upon us, and now is the perfect time to get all the answers you need to fully optimize your fireworks shipping strategy. You’d be surprised how tricky it can be to ship fireworks, and how many steps there are in the journey from shipment to an awesome Independence Day firework show. Here’s how to ship fireworks like a true pro—safely and securely.
As a retailer or small business owner, you know that each business has its own “seasons”. While most businesses are busiest during the peak holiday season, there are other times of the year that your business could be busier, too. On that same point, your business also probably experiences slower times. No matter what your business is or when you’re busiest or quietest, these seasonal small business success tips will help keep your business thriving y[...]
Flipping your mattress is one thing, but shipping it is a whole other project. You might be thinking that mattress shipping is pretty easy because it’s a common household item. However, mattresses can often be one of the more costly and complicated things to ship out there. Why? Their size, weight and shape always make them a hassle to move from point A to point B. How exactly does someone ship a mattress anyways? We’ve put together a step-by-step gui[...]
Nowadays, it’s difficult to tell if your shipping strategy is working for you or against you. With consumer behaviors changing rapidly, it’s more important than ever to continually revise your shipping strategy. Business owners need an optimized shipping strategy for keeping their supply chain moving smoothly and for meeting customers’ expectations. Is your shipping strategy costing you customers? We look into the role shipping has on your customers’ [...]
If you had to take a guess, what do you think is one of the most common reasons shippers get surprise billing adjustments? If you guessed not including the necessary accessorials, then you are correct! No matter what you’re shipping, each and every single time you send out freight, you need to be aware of the role accessorials play in the process. And it’s a really important role! Not knowing exactly the extent of additional services you’ll need for y[...]
Ice, popsicles, ice cream, flowers, medicine and more! Getting frozen and temperature-controlled items like these into retail locations and to customers takes a little extra something—cold chain logistics. When it comes to making sure your cold freight or temperature-sensitive cargo gets shipped at the proper temperature, you need to know the basics of cold chain logistics and why it’s important to your supply chain.