Customer service is a top priority for every business owner and manager. And when it comes to shipping, you want a shipping partner who takes customer service as seriously as you do. Bottom line, working with a third-party logistics provider (3PL) can help you improve customer service, which leads to greater customer satisfaction and loyal customers. Below are a few advantages and benefits on how partnering with a 3PL can help deliver better customer [...]
Did you know that each year about $30 billion worth of cargo is lost due to theft? Understanding the causes and more prominent times of cargo theft can help you protect your shipments.
What’s the best way to go about choosing a 3PL? When it comes to meeting the expectations of your customers and making sure your products are getting from point A to point B without a hitch, don’t risk it by working with just any 3PL. There are a lot of options to choose from, and it’s not a process to be taken lightly or something you want to take a shortcut on. Do your research to find the right fit, look for a provider that will meet your specific [...]
Are you a business shipper who ships cargo in large quantities or cargo that is heavier than 150lbs. when fully packaged? Did you know that there are limitations on what parcel carriers can ship? While parcel shipping may work as part of your small business shipping strategy, you will likely need to include less-than-truckload or LTL shipping into your strategy as well. Incorporating LTL shipping into your strategy allows your shipping process to be m[...]
Freight modes? What is that?! Freight modes are simply the different freight shipping transportation options available to you. Figuring out what type of freight transportation method is best for your shipment doesn’t have to make your head spin. Find out what the most common freight modes are and when you might choose them for your shipping needs.
Whether it’s really cold or hotter than the hinges, temperature-controlled shipping plays a vital role in the supply chain. As the winter months carry on and the spring harvest season is on the horizon, now is a good time to stay ahead of the game when it comes to temperature-controlled shipping. From inclement weather, to the produce season preparation, to mass vaccine distribution, temperature-controlled shipping plays a larger role in the supply ch[...]
Budget, ugh, sometimes just saying the word makes people cringe. Even though most of us don’t like talking about or even developing a budget, it’s a necessity. Budgeting and money management are critical for businesses of all sizes and setting a shipping budget shouldn’t be overlooked. But don’t dread the budgeting process because it doesn’t have to be difficult. Check out these small business budgeting tips for a better supply chain to get you starte[...]
Customer loyalty is the result of a company consistently meeting and exceeding customer expectations – in every aspect of your business, including shipping. Without new, returning and happy customers continuing to buy from you, your business can’t thrive, and possibly may not survive. So, customer retention and loyalty should be one of the top priorities for every small business. One often overlooked aspect of customer loyalty is the shipping process.[...]
As a small business shipper, you know the importance of packaging your cargo properly. You go out of your way to make sure your products are packed, palleted, crated or boxed to get from point A to point B without a hitch. With many business owners and customers trying to lessen their carbon footprints, using sustainable packaging is becoming more common, and in some cases, it is becoming more efficient. Getting started with sustainable packaging migh[...]
No matter if you’re shipping an item or receiving an item, the shipping process can get downright stressful. Whether you’re a consignor (shipper) or a consignee (receiver), mistakes sometimes happen and obstacles arise, making headaches for everyone. But we’re here to help. We’ve put together 5 ways consignors and consignees can reduce shipping stress. Less stress, less mess! Let’s get started!