Customer loyalty is the result of a company consistently meeting and exceeding customer expectations – in every aspect of your business, including shipping. Without new, returning and happy customers continuing to buy from you, your business can’t thrive, and possibly may not survive. So, customer retention and loyalty should be one of the top priorities for every small business. One often overlooked aspect of customer loyalty is the shipping process.[...]
As a small business shipper, you know the importance of packaging your cargo properly. You go out of your way to make sure your products are packed, palleted, crated or boxed to get from point A to point B without a hitch. With many business owners and customers trying to lessen their carbon footprints, using sustainable packaging is becoming more common, and in some cases, it is becoming more efficient. Getting started with sustainable packaging migh[...]
No matter if you’re shipping an item or receiving an item, the shipping process can get downright stressful. Whether you’re a consignor (shipper) or a consignee (receiver), mistakes sometimes happen and obstacles arise, making headaches for everyone. But we’re here to help. We’ve put together 5 ways consignors and consignees can reduce shipping stress. Less stress, less mess! Let’s get started!
While less-than-truckload or LTL shipping can accommodate a lot of shippers’ needs, it might not match your shipping needs. If your freight is large or oversized, exceeds 5,000 to 10,000 pounds (depending on commodity), requires the full trailer space, needs climate control, refrigeration or special equipment, such as flatbeds, you may need full truckload shipping. Truckload shipping is best for small to medium-sized businesses that are moving large s[...]
Even though the freight world is going more and more digital every day, the basic paperwork is still an essential part of the process. The Bill of Lading (BOL) is the most important document in freight shipping and knowing why it’s so important will help you avoid excess charges and help you ship more efficiently. The BOL must be accurate with all the T’s are crossed and I’s dotted. We walk through what the BOL is, why providing inaccurate information[...]
The New Year has finally arrived, and we certainly learned a lot from the challenges of last year. Don’t let the supply chain and business shipping issues you had in 2020 weigh you down in 2021. We’re counting down the top 8 shipping faux pas to avoid in 2021, so you can get started off on the right foot when it comes to your shipping strategy!
Often people believe (incorrectly) that liability coverage and freight insurance are so similar that they could be twins. In reality, they’re more like family members, related but very different.
Small to medium-sized business owners that ship perishable food or other temperature-sensitive products have a unique challenge on their hands—making sure their cargo stays safe and at the right temperature during transit. From food to beverages to medications and more, if your business ships perishable items, then you need these simple tips for how to ship perishable food and other items!
We’re sure you’re hoping for better things to come in 2021 – we are too! When it comes to your supply chain and small business shipping strategy, and we have some good news to share with you! Although 2020 was a year nobody could predict, the trucking industry faced the challenges head-on and carried its weight well, setting up successes on the horizon on the eve of 2021 that shippers should also be excited for. Leave your crystal ball in storage beca[...]
My New Year’s resolution is shipping delays, said nobody ever. Shipping delays are arguably one of the most frustrating issues shippers can run into during the shipping process. From shipping during peak season to increased shipping due to COVID-19 to weather-related problems, if you have a time sensitive shipment, you need to know about shipping delays, their common causes and how to avoid them. Let’s dive in!