Customer service is a top priority for every business owner and manager. And when it comes to shipping, you want a shipping partner who takes customer service as seriously as you do. Bottom line, working with a third-party logistics provider (3PL) can help you improve customer service, which leads to greater customer satisfaction and loyal customers. Below are a few advantages and benefits on how partnering with a 3PL can help deliver better customer service.
How a 3PL Can Help Deliver Better Customer Service Stats
Ready for impressive stats? According to the 2021 Third-Party Logistics Study by Penske Logistics and Infosys, 88% of shippers say that the use of 3PLs has contributed to improving service to the customer. Additionally, 76% of 3PL users say that 3PLs provide new and innovative ways to improve logistics effectiveness. What’s more, the study shows that 68% of companies who work with a 3PL say that the use of 3PLs has contributed to reducing overall logistics costs.
Partnering with a 3PL gives you access to the best shipping rates possible. By working with large networks of freight carriers, 3PLs can help control costs by leveraging these relationships.
In addition, with multiple freight mode options, 3PLs allow businesses to select the optimal mode and service level for each shipment at the best price. The more you ship with your 3PL partner, the more of a volume discount you can earn.
Partnership & Efficiency
A 3PL is a valuable partner and ally, especially as consumer expectations continue to change and as consumers demand outstanding service on every level from your business. Partnering together gives you more flexibility to handle increases in volume, demand spikes or peak seasons without any hiccups. As a valued partner, should an issue arise with a carrier, your 3PL partner can help you resolve the issue.
Also, a 3PL can increase shipping efficiencies, help you scale and streamline your process, so you can deliver your products easier and faster. Increased efficiency in your shipping process allows you to get your products into the hands of your customers when promised which results in increased customer satisfaction and increased customer loyalty.
Consumers are demanding faster delivery times, and 3PLs have invested in advanced technology to help you find shipping solutions faster and easier. By leveraging this technology, business owners and managers have multiple options to choose from at their fingertips, allowing you to offer the delivery times your customers are demanding.
A 3PL with a powerful transportation management system (TMS) can help you save time, meet delivery demands and ensure you are getting the best rates - all in one single online location. This saves you valuable time, so you can focus on other areas of your business that lead to a positive experience for your customers.
Is Your 3PL Customer Service Focused?
You take customer service seriously, and so should 3PL. Whether things go right or thing go wrong, look for a 3PL that makes customer service a priority at every level of the business. Here are some questions to ask:
- Is the 3PL responsive to customer service issues?
- How clearly does the 3PL communicate?
- When a problem arises, is the 3PL good at problem solving?
Partner with the Best
At FreightCenter, we can help you scale to meet peak demands, reduce shipping costs and provide access to advanced technology. Spend more time focusing on getting more business and let us handle the shipping.