To our valued customers -- In light of the current situation, we wanted to reach out and share our plan for continuing to help you find the shipping solutions you need during these uncertain times. FreightCenter is ready and committed to helping you avoid disruptions that may impact you or your business. In addition, you can stay up-to-date and find helpful resources regarding COVID-19 by visiting our COVID-19 resources page.
There is no change to our normal operations or hours and our agents are available by phone or online chat to assist. You can always login to your account online and run quotes as well.
Understandably, with concerns around COVID-19, many coordinators and leaders have decided to cancel activities and events. Should these cancellations effect you or your company and you need to cancel your shipment, there will be no cancellation or change fees associated. You will receive a full credit to your account for your original shipment which can be used towards your next shipment. Your credit is valid for 1 year from cancellation date.
Here’s what we can do to help:
- Book with flexibility & options. When you book your shipment with FreightCenter, our everyday policy from day one has been that there are no cancellation fees when you re-book your shipment with us.
- Working with a 3PL like FreightCenter brings alternative solutions to the table. With our extensive network of carriers, we have hundreds of options should you need other options to ensure your shipment gets to its destination.
- Warehousing needs. If you incur disruptions to your supply chain, we can help find warehouse solutions.
- Our experts can help you consolidate your shipments and find the best solutions for you. For example, instead of daily shipments, we can help you consolidate those shipments to weekly and reduce your exposure.
If you have any questions or need assistance, please give us a call at (800) 716-7608. We will work with you to provide options for as many different scenarios as we can to help with your shipping needs.
Wishing you and your family safety and health.