Being a retailer, you know how much the economy and consumer shopping habits can change. Throw in a year like 2020, and you could feel more pressure on your business than usual. From higher online sales demand to increased eCommerce shipping, being able to adapt quickly is more important than ever. As consumers look to eCommerce and online retailers for their products, it’s important for you to know how to make the most out of eCommerce shipping.
We often get questions about billing adjustments from shippers. It can be an unpleasant surprise to receive a billing adjustment, and there are ways to lower their occurrence. So, what are billing adjustments and what can you do to avoid them? We go into the details you need to know here.
Like all small to medium-sized business owners, you put your customers and their satisfaction as your top priority. You know the importance of quality customer service in both positive and negative experiences. Unfortunately, sometimes things happen that are outside of your control that can frustrate you and your customers. When it comes to shipping, there are a lot of uncontrollable variables. However, understanding some of the common reasons for une[...]
The current market is one of limited capacity – but what does that mean when it comes to full truckload? What are the effects that capacity, whether excess or limited, can have on your shipping strategy? Understanding truckload capacity is a key element in keeping your shipments moving smoothly and successfully. Let’s breakdown what it all means.
Customer satisfaction is a top priority for all business owners. Your customers are your biggest brand promoters and help set your business apart from the competition. Conversely, unhappy customers can negatively impact your business’ brand by influencing your customers to possibly shop elsewhere. With consumer shopping behaviors changing rapidly, it’s more important than ever to meet and exceed their expectations. Check out these 5 actionable, practi[...]
The sound of success! Introducing SMS text tracking from FreightCenter! Our goal has always been to simplify your shipping experience and with this new SMS text tracking feature, we’ve done just that. As one of the first in the freight shipping and logistics industry to utilize this technology, our SMS text tracking will give you greater visibility into the status of your shipment. In turn, this will help you deliver an even better customer experience[...]
Small to medium-sized business owners like you know how the seasons affect your business and product demand. While your peak business season may differ from another retailer’s, the fact of the matter is that each season will have an impact on your business to some degree. What we mean is this—carriers stay busy because businesses have cargo to ship, which in turn, tightens capacity for your shipments even during your business’ offseason. Summer is a b[...]
As a retailer or small business owner, you know that each business has its own “seasons”. While most businesses are busiest during the peak holiday season, there are other times of the year that your business could be busier, too. On that same point, your business also probably experiences slower times. No matter what your business is or when you’re busiest or quietest, these seasonal small business success tips will help keep your business thriving y[...]
Nowadays, it’s difficult to tell if your shipping strategy is working for you or against you. With consumer behaviors changing rapidly, it’s more important than ever to continually revise your shipping strategy. Business owners need an optimized shipping strategy for keeping their supply chain moving smoothly and for meeting customers’ expectations. Is your shipping strategy costing you customers? We look into the role shipping has on your customers’ [...]
Ice, popsicles, ice cream, flowers, medicine and more! Getting frozen and temperature-controlled items like these into retail locations and to customers takes a little extra something—cold chain logistics. When it comes to making sure your cold freight or temperature-sensitive cargo gets shipped at the proper temperature, you need to know the basics of cold chain logistics and why it’s important to your supply chain.