Customer satisfaction is a top priority for all business owners. Your customers are your biggest brand promoters and help set your business apart from the competition. Conversely, unhappy customers can negatively impact your business’ brand by influencing your customers to possibly shop elsewhere. With consumer shopping behaviors changing rapidly, it’s more important than ever to meet and exceed their expectations. Check out these 5 actionable, practi[...]
The sound of success! Introducing SMS text tracking from FreightCenter! Our goal has always been to simplify your shipping experience and with this new SMS text tracking feature, we’ve done just that. As one of the first in the freight shipping and logistics industry to utilize this technology, our SMS text tracking will give you greater visibility into the status of your shipment. In turn, this will help you deliver an even better customer experience[...]
Small to medium-sized business owners like you know how the seasons affect your business and product demand. While your peak business season may differ from another retailer’s, the fact of the matter is that each season will have an impact on your business to some degree. What we mean is this—carriers stay busy because businesses have cargo to ship, which in turn, tightens capacity for your shipments even during your business’ offseason. Summer is a b[...]
As a retailer or small business owner, you know that each business has its own “seasons”. While most businesses are busiest during the peak holiday season, there are other times of the year that your business could be busier, too. On that same point, your business also probably experiences slower times. No matter what your business is or when you’re busiest or quietest, these seasonal small business success tips will help keep your business thriving y[...]
Nowadays, it’s difficult to tell if your shipping strategy is working for you or against you. With consumer behaviors changing rapidly, it’s more important than ever to continually revise your shipping strategy. Business owners need an optimized shipping strategy for keeping their supply chain moving smoothly and for meeting customers’ expectations. Is your shipping strategy costing you customers? We look into the role shipping has on your customers’ [...]
Ice, popsicles, ice cream, flowers, medicine and more! Getting frozen and temperature-controlled items like these into retail locations and to customers takes a little extra something—cold chain logistics. When it comes to making sure your cold freight or temperature-sensitive cargo gets shipped at the proper temperature, you need to know the basics of cold chain logistics and why it’s important to your supply chain.
Have you ever heard the phrase “specialized freight services” and wondered what in the world that meant? Basically, specialized freight is defined as any cargo that can’t be packaged and placed inside a basic truck trailer, including products that fall under regulatory guidelines or have specific shipping requirements. That means your cargo might need specialized freight services in order to ship it safely and securely. So, what are specialized freigh[...]
What’s the best way to go about choosing a 3PL? When it comes to meeting the expectations of your customers and making sure your products are getting from point A to point B without a hitch, don’t risk it by working with just any 3PL. There are a lot of options to choose from, and it’s not a process to be taken lightly or something you want to take a shortcut on. Do your research to find the right fit, look for a provider that will meet your specific [...]
Freight modes? What is that?! Freight modes are simply the different freight shipping transportation options available to you. Figuring out what type of freight transportation method is best for your shipment doesn’t have to make your head spin. Find out what the most common freight modes are and when you might choose them for your shipping needs.
Budget, ugh, sometimes just saying the word makes people cringe. Even though most of us don’t like talking about or even developing a budget, it’s a necessity. Budgeting and money management are critical for businesses of all sizes and setting a shipping budget shouldn’t be overlooked. But don’t dread the budgeting process because it doesn’t have to be difficult. Check out these small business budgeting tips for a better supply chain to get you starte[...]