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Top 5 Causes of Delayed Deliveries

Delayed deliveries are the worst—need we say more? Even though delayed deliveries are a part of life in the logistics world, you don’t have to let them hold back your shipping strategy. Understanding the most common causes of shipping delays and incorporating different contingency plans into your business continuity plan will help mitigate disruptions to your business. Learn more about the top 5 causes of delayed deliveries, so you can ship smarter.

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Do Freight Shipping Prices Vary by State?

Several factors can impact the cost of freight shipping, including your shipment’s weight, dimensions and any special handling requirements, such as temperature or shape. Additionally, you may notice that the cost of your shipment changes depending on which state you are shipping to or from. Yes, that’s right, freight shipping prices do vary by state. See why and how freight shipping prices vary by state and what you need to know to help you save mone[...]

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What Are Billing Adjustments?

We often get questions about billing adjustments from shippers. It can be an unpleasant surprise to receive a billing adjustment, and there are ways to lower their occurrence. So, what are billing adjustments and what can you do to avoid them? We go into the details you need to know here.

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How to Manage Customer Shipping Expectations

April 22, 2021 | By Phoebe Brown | Under ,

Like all small to medium-sized business owners, you put your customers and their satisfaction as your top priority. You know the importance of quality customer service in both positive and negative experiences. Unfortunately, sometimes things happen that are outside of your control that can frustrate you and your customers. When it comes to shipping, there are a lot of uncontrollable variables. However, understanding some of the common reasons for une[...]

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Freight Shipping To Destinations With Special Requirements

Shipping destinations can be as distinct as the freight heading to them. Some deliveries could be as plain and simple as loading dock to loading dock, but some delivery locations have special requirements. It’s important to know the details of where your shipment is being delivered so that you can select the correct accessorials during quoting to avoid costly billing adjustments after the shipment is completed. Let’s discuss freight shipping to destin[...]

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Understanding Truckload Capacity: What It Is and How It Works

April 15, 2021 | By Phoebe Brown | Under

The current market is one of limited capacity – but what does that mean when it comes to full truckload? What are the effects that capacity, whether excess or limited, can have on your shipping strategy? Understanding truckload capacity is a key element in keeping your shipments moving smoothly and successfully. Let’s breakdown what it all means.

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The Cold Chain and COVID Vaccine Shipping

It’s been the talk of the town lately, and that includes in the freight shipping community. We’re talking, of course, about the COVID vaccine. The cold chain has been heavily impacted by the shipping of the COVID vaccine because of its temperature-sensitive shipping requirements. With millions upon millions of doses shipped out and more on the way, how has this impacted the cold chain and the supply chain as a whole, and how could it impact your busin[...]

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5 Tips on How to Improve Your Customer Satisfaction Now

April 8, 2021 | By Phoebe Brown | Under ,

Customer satisfaction is a top priority for all business owners. Your customers are your biggest brand promoters and help set your business apart from the competition. Conversely, unhappy customers can negatively impact your business’ brand by influencing your customers to possibly shop elsewhere. With consumer shopping behaviors changing rapidly, it’s more important than ever to meet and exceed their expectations. Check out these 5 actionable, practi[...]

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Introducing SMS Text Tracking from FreightCenter

The sound of success! Introducing SMS text tracking from FreightCenter! Our goal has always been to simplify your shipping experience and with this new SMS text tracking feature, we’ve done just that. As one of the first in the freight shipping and logistics industry to utilize this technology, our SMS text tracking will give you greater visibility into the status of your shipment. In turn, this will help you deliver an even better customer experience[...]

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Clarifying Dimensional Weight vs. Actual Weight for Shippers

April 1, 2021 | By Constantinos Garoufalidis | Under

With all the moving parts in freight shipping, you’d think weight wouldn’t be much of a big thing to have to look into. But it actually is! Freight weight is calculated differently than parcel, but how exactly is freight weight determined? Well, it depends on the carrier. Some carriers use dimensional weight (DIM) for your billing, and others use actual weight. With the different ways carriers use to determine freight weight, you are probably wonderin[...]

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